Returns & Exchanges
At Counter Culture DIY, we want you to be completely satisfied with your resin and crafting supplies. If your order isn't quite right, you can return unopened and unused items within 30 days of delivery for a full refund.
Initiate Your Return
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Carefully pack the unused items in their original packaging, ensuring all seals are intact to prevent leaks or damage during transit.
Ship the Items
Affix the provided shipping label or your own trackable shipping method to the box and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned products, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing